Refund

At Med Spa (“we,” “us,” or “our”), we want you to feel confident about your care. This Refund Policy explains when refunds are and are not available for consultations, prescription products, non-prescription products, and in-studio services purchased through medspa-deals.com.

Please read this policy carefully before completing a purchase. By placing an order, you acknowledge that you have read and agree to the terms below.

Quick reference

Situation	Window	Outcome
Cancel a subscription	3 business days before renewal	Next cycle not charged
Damaged or incorrect item	48 hours from delivery	Free replacement
Unopened non-prescription item	30 days from delivery	Refund to original payment method
In-studio appointment cancellation	24 hours before appointment	No fee
Concern about a service result	14 days	Complimentary follow-up assessment
Refund decision	7 business days from request	Decision communicated by email
Refund posting to your account	5–10 business days after approval	Funds returned

 

Dispensed prescription medications are non-returnable and non-refundable in all cases. See Section 1.

 

1. Prescription Medications Are Non-Returnable and Non-Refundable

Once a prescription medication has been dispensed and shipped, it cannot be returned, exchanged, resold, or refunded.

This is not a business preference — it is a requirement of federal and state law. Pharmacies are prohibited from accepting the return of dispensed medication into inventory because the chain of custody and storage conditions can no longer be verified. This applies to all prescription products offered through our platform, including but not limited to:

• GLP-1 medications (semaglutide, tirzepatide, and compounded formulations)
• Peptide therapies
• Erectile dysfunction medications
• Hair loss treatments
• Any other compounded or commercially manufactured prescription product

If you receive a shipment you no longer want, please do not return it to us. Contact your local pharmacy or municipal waste authority about safe medication disposal options.

2. Consultation and Medical Evaluation Fees

Your consultation fee pays for a licensed clinician’s time reviewing your intake, medical history, and eligibility — not for a guaranteed prescription.

• If a provider reviews your information and determines that treatment is not clinically appropriate for you, the consultation fee is non-refundable, because the medical service was performed. You will not be charged for any medication.
• If you cancel before a provider has reviewed your submission, you may request a full refund of the consultation fee.
• If a technical error prevented your consultation from taking place, contact us and we will refund the fee in full or reschedule at no cost.

3. Subscription and Recurring Plans

Many of our treatment plans renew automatically so your medication arrives without a gap in therapy.

• You may cancel your subscription at any time from your account dashboard or by emailing support@medspa-deals.com.
• Cancellations must be received at least 3 business days before your next scheduled billing date to stop that cycle’s charge.
• Once an order has been processed and sent to the pharmacy for fulfillment, that cycle cannot be cancelled or refunded, even if the medication has not yet shipped. Pharmacy fulfillment typically begins within 24 hours of billing.
• Cancelling stops future charges. It does not retroactively refund past charges or partially used plan periods.
• We do not issue prorated refunds for unused portions of a multi-month or prepaid plan unless required by applicable law.

If you prepaid for a multi-month supply and a provider later determines you must discontinue treatment for medical reasons, contact us — we will review the remaining balance on a case-by-case basis.

4. Damaged, Defective, or Incorrect Shipments

We will replace your order at no cost if:

• The medication arrives damaged, leaking, or compromised
• The cold chain was broken for a temperature-sensitive product
• You received the wrong product, wrong strength, or wrong quantity
• The product arrived past its beyond-use or expiration date

To make a claim, contact support@medspa-deals.com within 48 hours of delivery with your order number and clear photographs of the product, the packaging, and any shipping labels. Do not discard the packaging until your claim is resolved.

Approved claims are resolved by replacement shipment. Refunds in lieu of replacement are issued at our discretion.

5. Lost or Undeliverable Packages

• Lost in transit: If tracking shows your package as lost, contact us and we will open a carrier investigation and reship at no cost once the claim is confirmed.
• Marked delivered but not received: Please check with household members and neighbors, and allow 3 business days, as carriers occasionally scan early. If it still has not appeared, contact us and we will investigate.
• Returned to sender due to an incorrect or incomplete address: We are unable to refund these orders. Prescription products returned to the pharmacy must be destroyed and cannot be reshipped. Please verify your shipping address carefully at checkout.
• Refused delivery or repeated failed delivery attempts are treated the same as an incorrect address.

6. Non-Prescription Products

Skincare, supplements, and other over-the-counter items may be returned within 30 days of delivery if they are unopened, unused, and in their original sealed packaging.

• Opened or used items cannot be returned for hygiene and safety reasons.
• Return shipping is the customer’s responsibility unless the item was damaged or incorrect.
• Refunds are issued to the original payment method once we receive and inspect the return.

7. In-Studio Services and Appointments

For treatments performed at a physical location:

• Cancellation: Please cancel or reschedule at least 24 hours before your appointment to avoid a fee.
• Late cancellation or no-show: A fee of 50% of the scheduled service price may be charged.
• Completed services are non-refundable. Aesthetic and medical results vary between individuals, and we cannot guarantee a specific outcome. If you are unhappy with your result, contact us within 14 days and we will arrange a follow-up assessment with your provider to discuss options.
• Prepaid packages and series are non-refundable once the first session has been performed. Unused sessions may be transferable at our discretion.
• Deposits are applied toward the cost of your service. They are refundable if you cancel with at least 24 hours’ notice, and forfeited if you cancel late or do not attend.

8. Promotional Pricing, Bundles, and Gift Cards

• Discounted, promotional, and clearance items are final sale unless otherwise stated.
• If a bundle is partially returned, the discount is forfeited and the returned item is refunded at its prorated post-discount value.
• Gift cards and account credit are non-refundable and cannot be redeemed for cash except where required by state law.

9. How to Request a Refund

Email support@medspa-deals.com with:

1. Your full name and the email address on your account
2. Your order number
3. The reason for your request
4. Photographs, if the request relates to a damaged or incorrect item

We acknowledge requests within 2 business days and aim to reach a decision within 7 business days.

10. Refund Processing Times

Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement — the exact timing depends on your bank or card issuer, which is outside our control.

We cannot issue refunds to a different card, account, or person than the one used for the original purchase.

11. Chargebacks

If you believe a charge is incorrect, please contact us before disputing it with your bank. Most issues are resolved quickly and directly. Filing a chargeback without contacting us first may result in suspension of your account and cancellation of any active treatment plan while the dispute is under review.

12. Your Statutory Rights

Nothing in this policy limits any rights you may have under applicable consumer protection law in your state or country. Where a mandatory legal right conflicts with this policy, the law controls.

13. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect on the date of your purchase governs that purchase. Material changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

Med Spa

[Full mailing address]

Email: support@medspa-deals.com

Phone: [phone number]

Support hours: 8:00 AM – 9:00 PM, 7 days a week